Privacy Policy

Vetgenic Co., Ltd. and its website, vetgenic.com (collectively referred to as the “Company”, “we”, “our”, or “us”), recognize the importance of protecting the personal data of our website visitors, customers, business partners, and other individuals who interact with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data in accordance with applicable data protection laws, including Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”).

By accessing, visiting, or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Data We Collect

We may collect personal data directly from you when you contact us, submit information through our website, subscribe to communications, request information, or use our services.

The personal data we may collect includes:

• Full name
• Company, organization, or business name
• Email address
• Telephone number
• Postal or business address
• Information provided through contact forms or communication channels
• IP address and device information
• Browser type, operating system, and website usage data
• Information collected through cookies and similar technologies

2. Purposes of Processing Personal Data

We may collect, use, and process your personal data for the following purposes:

• To communicate with you and respond to inquiries or requests
• To provide products, services, and business support
• To deliver marketing communications, newsletters, and promotional information
• To analyze website usage and user behavior
• To improve website functionality, performance, and user experience
• To measure the effectiveness of marketing campaigns
• To maintain the security, integrity, and stability of our information systems
• To comply with legal obligations and regulatory requirements

3. Legal Bases for Processing Personal Data

We process personal data under one or more of the following lawful bases:

• Your consent
• The performance of a contract or pre-contractual measures
• Compliance with legal obligations
• Legitimate interests pursued by the Company
• The protection of vital interests of an individual

4. Disclosure of Personal Data

We do not sell your personal data to third parties. However, we may disclose your personal data when necessary and legally permitted to:

• Website hosting and information technology service providers
• Website analytics and digital marketing providers
• Email communication and customer relationship management service providers
• Government authorities, regulators, or competent authorities as required by law
• Legal advisors, auditors, consultants, or other professional service providers

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance website functionality, analyze user behavior, improve user experience, and support marketing activities.

Third-party services that may be used on our website include:

• Google Analytics
• Google Tag Manager
• Google Maps
• YouTube Embedded Services
• Meta Pixel (Facebook Pixel)
• Meta Conversion API

You may manage, disable, or delete cookies through our cookie consent settings or your web browser settings at any time.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

• Information submitted through contact forms or inquiries may be retained for up to two (2) years from the date of the most recent communication, unless a longer retention period is required by law.
• Business-related information may be retained throughout the duration of the business relationship and thereafter as required by applicable laws and regulations.
• Computer traffic data and system logs may be retained for at least ninety (90) days or as otherwise required by law.
• Cookie-related information may be retained according to the retention periods specified in our Cookie Policy.

Upon expiration of the applicable retention period, or when the data is no longer necessary, we will securely delete, destroy, anonymize, or otherwise render such data irreversibly inaccessible.

7. Your Rights as a Data Subject

Subject to applicable laws and regulations, you may have the following rights regarding your personal data:

• The right to access your personal data
• The right to obtain a copy of your personal data
• The right to request correction or updating of inaccurate data
• The right to request deletion or destruction of personal data
• The right to request restriction of processing
• The right to object to processing
• The right to withdraw consent at any time
• The right to data portability where applicable
• The right to lodge a complaint with the relevant supervisory authority

8. Data Security Measures

We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, loss, or destruction.

While we strive to protect your personal data, no method of electronic transmission or storage over the Internet can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of your information.

9. Links to Third-Party Websites

Our website may contain links to third-party websites or services. Such websites operate independently and maintain their own privacy policies. We are not responsible for the privacy practices, content, or data protection measures of third-party websites.

10. Changes to this Privacy Policy

We reserve the right to amend, modify, or update this Privacy Policy from time to time in order to reflect changes in legal requirements, technological developments, or business operations. Any material changes will be published on this website.

11. Contact Information

If you have any questions regarding this Privacy Policy, wish to exercise your rights, or would like further information regarding our processing of personal data, please contact us:

• Email: info@vetgenic.com
• Telephone: +66 89 232 7888
• Website: https://vetgenic.com

Vetgenic Co., Ltd.
Science For Life

Last Updated: November 8, 2026